The combination of BlackBerry Enterprise Server (BES) with GroupWise is one of the best solutions in the marketplace. Of course the system needs to run 24x7, therefore during this training you will learn much more about the interaction between BES and your GroupWise system. As the BES and GroupWise log files generate a wealth of information, you will also learn to analyze these log files and how to respond if there any problems in your combined BES and GroupWise environment.

This training will certainly explain why BES and GroupWise are such an ideal couple - actually it is probably the best solution in the market place. It's the most reliable and solid solution with the lowest administration efforts for an integral mobile device solution.

Although the final content is still in the preparation phase, the main topics of this course will be:

• Basic message flow between the BlackBerry Enterprise Server (BES) and GroupWise and between the device and BES.
• Basic activation of device flow - what exactly happens when you add a new device?
• What services are running and which logfiles are created during activation and normal message flow processes.
• Is waiting for a synchronziation to happen immediately a problem or is this WAD (Working as Designed)? Examples are new email synchronization versus the deletion of  address book item.
• Follow the message flow through all the logfiles - discussion of RefID, various logfiles, last contact time, GroupWise POA logfiles and so on.
• Reports from the field - What problems did you run into till now and how where they solved?
• When is it time to start messing around and call RIM support?

Why is it the best solution: It's the most reliable and solid solution with the lowest administration efforts for an integral mobile device solution